Claeys & Engels launches chatbot to enhance client experience

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Date:
18 Jun 2019

Claeys & Engels, the Belgium leading firm in employment law, launched a chatbot to help answer questions about the upcoming social elections.

By:
Pedro Pinto

The chatbot, which uses natural language processing (NLP) from legal tech company  lawren.io to create a smooth user experience, was designed to answer questions about the social elections of 2020. It is available at www.socialelections.be (in Dutch or French) and enables clients to retrieve information about the social elections process, which starts in December, quickly and intuitively.

Claeys & Engels is betting on innovation to stay close to their clients and to find new ways to provide transparent information and has announced the launch of a second chatbot to answer questions about dismissal on  www.dismissal.be .